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How To Troubleshoot The Issue Of ‘Can’t Access Internet With My Netgear Router’?


Have you been using Netgear router to access the internet? Well, you are among those millions of users who use Netgear router to surf the internet. However, at times, the router acts up and results in errors like ‘No Internet’. If you too are dealing with such an error, then you can easily get your router back to its normal functional state. Here is what you are going to do.

Symptoms of this problem:
1.      Sudden loss of internet access.
2.      Can’t go online with wired and wireless devices.

How to troubleshoot the problem?
Note: If you are a dial-up user that converts to a cable or DSL connection, then keep in mind that some software won’t work when both types of configurations are present. When you configure a new connection, then the dial-up connection will stop working. You will have to configure your computer to connect one way or the other.

1.      Disconnect Netgear Router and connect your PC directly to the Netgear Modem.
·         If you are not able to access the internet, then contact your ISP.
·         Or, you need to reconnect your router like before and move onto ‘Step 2’.
2.      Log in to the router.
·         Make sure that all the cables are attached to the router and by securing the computer.
·         The internet LED should be lit.
·         If using a device that is connected to the router using an Ethernet cable, and then check the LEDs for the ports with cables are lit. If a port LED with an Ethernet cable isn’t lit, then insert the cable to a different port. If the port LED still not lit, then check the router manual.
·         If you are using a wireless device, make sure to check the LED on a wireless adapter if it is lit or not. If it isn’t, then don’t continue with the process anymore and check the adapter manual for troubleshooting.
·         If all the cables are securely seated with all the LEDs lighting up properly, here are the steps that you will have to follow:
§  Turn off the router, wait for a few seconds and turn it back on.
§  If you’re still not able to log in to the router, reset it to factory defaults.
If you are successful in logging into the router, then you will have to run the router’s smart wizard followed by performing below-mentioned steps:
·         If you are router is working on dynamic IP address, then proceed to ‘step 3’.
·         If you see ‘PPPoE’, then configure the router with a username and password given to you by your ISP. Click ‘Apply’ and move to ‘Step 3’.
·         If you see a static IP address, then configure the router with IP address for the router, the address of your ISP’s DNS and default gateway’s address. Your ISP must have given this information to you. Click ‘Apply’ move to ‘step 3’.
If Smart Wizard found no IP address, then you need to follow these steps:
·         Turn of the router and modem.
·         Wait for a few seconds and turn both devices back on.
·         Repeat ‘Step 2’.
3.      Click Smart Wizard ‘Test’ button to access the Netgear online test page.
If the page is displaying, then you certainly
have internet access otherwise not.
4.      You need to confirm whether the router got a valid IP address under ‘Router Status’. Check the router user manual for more information.
   Netgear Modem Setup   |  Netgear Router Setup


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